FAQ

Q: When will my order ship?
A: Your order will ship within 24hrs of receiving it.

Q: Where does my order ship from?
A: We currently utilize two warehouses both located in California.

Q: If my order ships separately will I be charged extra for shipping?
A: Since we utilize two warehouses orders of multiple products may ship in more than one shipment. You will only be charged once for shipping.

Q: How will I know my order shipped?
A: You will receive an email letting you know along with your tracking information.

Q: How can I reach someone if I have an issue?
A: Please email successteam@stoneandclay.com and someone will get back to you within 24hrs

Q: What is your return or refund policy?
A: Please see our returns or refunds link for our full policy description.

Q: Do you offer pick up?
A: Not at this time.

Q: Is the credit card information I submit secure?
A: Absolutely. Every step of the Stone & Clay online ordering process that requests credit card information employs Secure Socket Layer (SSL) encryption. SSL renders information unreadable if anyone should attempt to intercept it.

Q: How can I be sure that an item is in stock?
A: As you shop, we`ll let you know if an item you wish to purchase is on backorder or no longer available. If the item is on backorder, we'll tell you the date when it will be available for shipment. If an item becomes permanently out of stock after you`ve made your purchase, we`ll notify you by email.

Q: Can Stone & Clay assist my company with gift-giving and large orders?
A: Yes, our business-gift and incentives programs are designed to meet your needs year-round. Please email us at successteam@stoneandclay.com  if you would like more information.